TEXworld understands that it is vital to engage in a mutually beneficial relationship with its clients. Our IT Services Framework provides a disciplined approach to collaboratively augment the value delivered by our clients. We engage with customers to identify their needs as a separate undertaking. After the scope is known, we take through the entire software development, infrastructure management and business support activities or involve in specific areas as requested by our clients.

Software Development
TEXworld makes a right choice on the process framework and development methodology that is to be applied for a project. This choice is based on a variety of parameters such as size, technology, market and situation. The activities carried out are:

1. Requirements Engineering
2. Architecture Definition and Refinement
3. Detailed Design and Test Design
4. Implementation
5. Subsystem and system integration
6. Quality Engineering and Testing
7. Deployment

Quality is imbibed as part of the organizational culture. Effective control gates are established for each stage and periodic peer reviews are carried out.

Infrastructure Management
We provide hosting and managed services on a 24 x 7 basis with very high availability guarantees. Our hosting infrastructure is located at MFN - Abovenet one of the leading Tier 1 service providers on OC 48 backbone. The services provided include:

1. Network Design and Administration
2. Security Administration
3. Storage Management
4. Configuration and Release Management
5. Capacity Management
6. Service Continuity Management
7. Incident and Problem Management
8. Help Desk and Technical Support

TEXworld provides on demand services to suit the needs of our clients. The process adopted to perform the services are derived from ITIL and Microsoft Operations Framework.

Business Support Services
We work to provide a delightful support experience to our clients as well as their customers. Our scalable and repeatable practices ensure success to us, our clients and partners. These services are utilized during the transition and sustenance stages of a product life cycle.

Research Services for Business Support
We undertake quantitative research based on data gathered using structured research instruments. Our research results are highly reliable as we work with large representative samples. Observation, experimentation and survey are the frequently used techniques

1. Usability and User Research - to evaluate user's experience with software products and internet solutions
2. Competitive Intelligence - to gather complete information about competitors such as their product offering, reactions to changing business climates

Marketing Communications
TEXworld provides services for creation, composition, staging, delivery and archiving stages of the content life cycle. We provide solutions ranging from establishing business presence on the web to deploying enterprise wide content management solutions. The services offered are:

1. Web Design and Development - Develop Information Architecture, Web sites, Intranets and Extranets, Content Management, Flash Movies and Applications
2. User Interface Development - Prototyping and Proof of Concept, Web Interface Design, Interactive Data Visualization
3. Web Analytics - Usage Analysis, Reflex Analysis
4. Web Branding - Web Brand Strategy Development, Corporate, Product and Service Identities
5. Online Promotions - Search Engine Positioning, Web Promotions, email marketing

Technical Support Services
TEXworld provides product support and IT help desk support for corporate clients. IT help desk service handles help and problem resolution related to desktops, notebooks, OS, office productivity tools, browsers and email. For product vendors our offering includes 24 x 7 technical support and problem resolution on their product installation, troubleshooting and usage.